Did you know that Europe’s largest convenience chain isn’t British or German or French? It’s Polish! Founded in 1998, the chain, Zabka Polska (meaning “Little Frog” in Polish), operates more than 8,300 stores throughout Poland serving nearly 3 million customers every day. That translates to more than a billion customer interactions per year. Clearly, this “Little Frog” is quite popular. A Little Frog with Big Ideas Zabka describes itself as the “ultimate modern convenience ecosystem” and has seen incredible growth in recent years – thanks to a combination of ambition, vision, and the right tec…
