1. Let people know you understand their problem“Part of what I think leadership requires, and I hope I meet the standard, is letting people know you understand their problem. Again, my dad used to have an expression. He said, ‘I don’t expect the government to solve my problems, but I expect them to at least know what they are, understand them.’ And like a lot of you, we’ve been very fortunate as a family, but we’ve also been through a lot of fairly tough times. I’ve had the great advantage of having a family to get through them.” 2. Understand what pain is like“My first wife and daughter were …