CIO

The move to digital business has wrought profound changes in certain industries, and financial services is one of them. Not only are traditional financial services companies using data and technology to change the game, a plethora of “FinTech” startups…

Listening to customers is a strategy that often sounds good on paper but is soon overshadowed by other areas of business or trends. Hyland, however, remains laser-focused on making sure customer success is the key to product improvements and a core com…

As popularity of project collaboration software grows along with other software-as-a-service products, a research report from SaaS purchasing platform Vertice shows that more than 90% of enterprises are overpaying for these tools. The project collabora…

The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. Today’s contact c…

ESG (Environmental, Social, and Governance) topics have emerged as critical issues for organizations of all sizes. Among those issues, sustainability has seen a surge of interest, rising steadily on CIOs’ priority lists. Via a series of interviews and …

Retailers are not the only people looking forward to the holiday season. It will be a busy time for scammers and fraudsters too as they send out coupons, deals and offers to consumers, and even thank-you vouchers to employees, purporting to come from o…

“The foundation of our business is rooted in sustainability. From the products we offer to the services we provide, our aim is to provide the highest levels of business continuity responsibly. Moving workloads to the cloud has been proven to reduce ent…

Oracle on Wednesday said that it is opening up its ERP applications platform to customer developers and partners, unveiled new B2B commerce services, and announced a variety of additions to its enterprise planning management (EPM), supply chain managem…

Enterprise CIOs are gobbling up a vast buffet of advanced cloud services in the post-pandemic era. In the aftermath of that unprecedented time, the cloud has evolved from a single-purpose compute and storage IaaS that saved business from global collaps…

As 2022 wraps up, many IT leaders are re-evaluating their current infrastructure to understand how they can continue to modernize, reduce complexity at scale and — most importantly — protect their organization. Common pain points include management ove…